FAQ

What is your exchange / return policy?

Since each custom hat is tailored to each client's taste and person, sales on custom hats are final, including ready to ship hats with additional custom modifications.

Ready to ship hats can be returned within 7 days of receipt.

For hats only listed under our "Ready to Ship" collection, you have 48 hours from when you receive your hat to contact us for a return.

If customizations are added to a “Ready to Ship” hat - it is considered final sale.

If you have questions or concerns regarding a return or exchange, please contact ciao@bustoandsun.com

How long will delivery of my order take?

Because we handcraft each hat individually, it takes around 4-6 weeks from production to delivery for domestic US customers.

International orders are usually delivered in around 7-9 weeks, depending upon the destination and customs processing.

Do you ship internationally?

We ship to almost every country but to be certain, you can add your desired products to your cart and proceed to the cart page and check if your country is available for selection.

What is your domestic shipping policy?

All orders are processed within 2-3 business days for ourReady to Ship collection. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Since every hat is made to measure, please allow2-6 weeks from production to delivery for domestic US customers.

Shipping rates & delivery estimates

If you are ordering from our Ready to Ship collection, please contact us if you require shipping sooner than ground shipping.

Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours. Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Busto & Sun is not liable for any products damaged orlost during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

How much does shipping cost?

For domestic orders, shipping cost is a flat rate of $45.